Thank you for choosing Stando Autos GmbH. We are committed to ensuring your satisfaction with our products. Please review our Returns & Refund Policy carefully.

1. Return Eligibility:

• Cars, Bikes, Scooters, and ATVs: Due to the specialized nature of these products, returns are generally not accepted. We encourage customers to thoroughly inspect and test drive vehicles before finalizing a purchase.

• Accessories and Parts: Returns on accessories and parts are accepted within 14 days of purchase, provided they are unused, in their original packaging, and accompanied by proof of purchase.

2. Return Process:

• Notification: If you believe your product is eligible for a return, contact our Customer Service team at [email protected] within the specified return period.

• Return Authorization (RA): Once approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

• Condition of Returned Items: Items must be returned in their original condition. Any signs of use, damage, or missing parts may result in a partial or no refund.

• Shipping: You are responsible for the cost of return shipping. Please ensure the item is properly packaged to prevent damage during transit.

3. Refund Process:

• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.

• Refund Issuance: If the return is approved, a refund will be issued to your original payment method within 5 business days. Please note that shipping fees are non-refundable.

4. Exceptions:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item or arrange for a replacement.

• Warranty Claims: Items covered by manufacturer warranties may be subject to warranty claim processes. Contact our Customer Service team for assistance.

5. Contact Us:

If you have any questions or concerns regarding our Returns & Refund Policy, please contact our Customer Service team at [email protected]

Stando Autos GmbH reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Stando Autos GmbH. We value your satisfaction and are committed to providing a seamless shopping experience.